Customer Support Center

 

Dedicated to the highest level of customer care, Mobile Shred IT’s Customer Support Center was designed to provide you with all the answers and guidance you need. Browse FAQs, live chat with a local sales associate or easily submit a request for assistance. 

Mobile Shred IT’s Customer Support Center can help you:

  • Submit a request for assistance 
  • Understand compliance rules and regulations
  • View our Frequently Asked Questions 
  • Connect with a local Mobile Shred IT team member through our Live Chat feature.
  • Quickly connect to our billing department for invoice assistance and questions
  • View shredding education resources

 

Rules and Regulations that pertain to sensitive data destruction:

FACTA Final Disposal Rule requires the destruction of all consumer information before it is discarded. Covered entities must monitor compliance of any organization contracted to destroy consumer records.

  • The FACTA Red Flags Rule requires audits of data-related vendors with access to personal information of customers.
  • Under HIPAA, covered entities may be subject to civil penalties for the misconduct of its business associates that lead to a security breach. Working with a NAID certified vendor reduces the risk.
  • Business associates of covered entities must comply with technical, administrative and physical safeguard requirements under the HIPAA Security Rule.
  • The media destruction specifications of PCI compliance require the following, all of which NAID certification requires and verifies:
    • Verify that hard copy materials are crosscut shredded, incinerated or pulped such that there is reasonable assurance the hard copy materials cannot be reconstructed.
    • Examine storage containers used for information to be destroyed to verify the containers are secured. For example, verify that a to-be-shred container has a lock preventing access to its contents.
    • Verify that cardholder data on electronic media is rendered unrecoverable via a secure wipe program in accordance with industry-accepted standards for secure deletion or otherwise physically destroying the media (e.g., degaussing).

What additional compliance standards do Texas businesses need to comply with?

All businesses in Texas are expected to implement and maintain reasonable procedures, including taking any appropriate corrective action to protect from unlawful use or disclosure any sensitive personal information collected or maintained by the business or in the regular course of business.

A business shall destroy or arrange for the destruction of customer records containing sensitive personal information within the custody or control that are not to be retained by the business by:

  • Shredding
  • Erasing
  • Otherwise modifying the sensitive personal information in the records to make the information unreadable or indecipherable through any means.

What personal information is considered protected and needing to follow compliance regulations?

  • General information such as name, address, phone number, email address, date of birth and signature.
  • Personal ID information such as Social Security number, Driver’s license number, passport number and Tax ID.
  • Security information such as PINs, passwords, security Q & A’s and access codes.
  • Medical and Biometric information such as medical information, DNA, physical description, fingerprint, voice, facial map and insurance information.
  • Additional protected information includes origin, place of birth, ethnicity, religion and orientation.

What are Mobile Shred IT’s security procedures?

  • Mobile Shred IT’s employees sign confidentiality agreements, have passed third party background tests and federal background screens with finger printing requirements.
  • Mobile Shred IT Drivers meet state and federal licensing and reporting requirements.
  • Mobile Shred IT’s employees are easily identified by wearing company uniforms and photo ID badges.
  • Mobile Shred IT’s vehicles meet all applicable inspections, registration and insurance requirements.
  • Collected documents are kept securely until shredding and are secured in a locked warehouse or container until recycled. Mobile Shred IT uses cross-cut shredding equipment that reduces paper to confetti-like pieces which are impossible to put back together.
  • Material shredded off-site is under 24-hour video surveillance.

 

What documents should be shredded for security reasons?

  • Bank statements
  • Bidding and sales strategies
  • Blueprints
  • Checks
  • Credit card and loan applications
  • Contracts
  • Estate records
  • Financial records
  • Legal contracts
  • Manuals
  • Medical records
  • Payroll information
  • Tax documents
  • CDs
  • Hard drives
  • Media tapes

How long should I keep financial records?

 

Security and Customer Assurances

Mobile Shred IT’s NAID certified paper destruction procedures use the highest level of compliance that guarantees the permanent destruction of your data. Upon completion, you will be provided with a Certificate of Destruction ensuring your full compliance with all regulatory and compliance laws. Once shredded, all paper is recycled, adhering to our zero-landfill initiative for sustainability.

NAID AAA Certification 

NAID is the standards-setting body for the information destruction industry. NAID AAA Certification verifies the qualifications of certified information destruction providers through a comprehensive scheduled and unannounced audit program. Once certified, NAID verifies secure data destruction compliance on an ongoing basis.

Mobile Shred IT maintains this certification to demonstrate our commitment to the highest level of compliance which offers our clients a guaranteed secure solution to document destruction.

NAID Certification Customer Benefits 

  • NAID’s certification program was developed by information security professionals and recognized by thousands of private and governmental organizations around the world.
  • NAID certification auditors verify that protocols are in place to ensure the security of confidential material throughout all stages of the destruction process such as handling, transporting, storing materials prior to destruction, and destroying and disposing of materials responsibly. This also includes any transfer of custody scenarios.
  • An extensive, three-level background screening process verifies that no individual with a known history of related crimes will be handling confidential material.
  • A regimented, comprehensive unannounced audit program means that certified companies operate knowing they may receive an unannounced audit on any day, at any time, providing a powerful motivator for ongoing compliance.
  • The Certification Review Board tracks reports of non-compliance and takes immediate remedial action to bring certified companies back into compliance. Repeat or serious infractions will result in fines and may result in the removal of certification.

A guide to NAID certification as viewed from the customer’s perspective can be found here

Invoice Assistance and Payments

Please contact MSI’s billing team directly by calling (469) 310-0392 or by emailing [email protected].

Mobile Shred IT Collection and Equipment Resources

The size of paper shredding projects are typically communicated by banker boxes:

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MSI provides secure office cabinets and poly carts for the storage of paper documents:

Cabinet measurements: 35” x 19”

 

Poly cart capacity: Each 96-gallon poly cart holds the equivalent of 8-10 banker boxes.

Frequently Asked Questions 

What area does Mobile Shred IT serve? 
From Dallas to Fort Worth, we cover all North Texas communities.
What is the difference between a professional shredder and an office shredder?
Mobile Shred IT uses cross-cut shredding equipment that reduces paper to confetti-like pieces which are impossible to put back together.
What is the charge for paper shredding?
Submit a free quote request for your shredding project here (link to quick shred quote)
Can paper documents be dropped off for shredding?
Yes, our centrally located DFW facility accepts paper documents for shredding Monday through Friday from 8am-5pm and charges $10 per banker box. If you would like to witness the shredding process or have a large amount of paper to shred, please schedule an appointment by calling 855-837-8326.
Mobile Shred IT:
505 Airline Drive
Coppell, Texas 75019
What proof of compliance is offered for shredding with Mobile Shred IT?
Mobile Shred IT’s NAID certified paper destruction procedures use the highest level of compliance that guarantees the permanent destruction of your data. Upon completion, you will be provided with a Certificate of Destruction ensuring your full compliance with all regulatory and compliance laws.
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